Refund and Returns Policy

Last Updated: July 22, 2026

At Divonza Enterprises Corp, we want you to be completely satisfied with your purchase. This policy outlines our procedures regarding returns, exchanges, and refunds to ensure a transparent shopping experience in strict compliance with global merchant standards.

1. Return Window

We offer a 30-day return policy. You have 30 calendar days after receiving your item to request an official return. Requests made after this 30-day window are unfortunately not eligible for a refund or product exchange.

2. Eligibility Criteria

To be eligible for a return, your item must meet the following strict conditions:

• Condition: Unworn, unused, unwashed, and in the exact same condition that you received it.
• Packaging: Must be securely packed in the original product packaging with all original tags fully attached.
• Proof of Purchase: A valid receipt, order number, or digital proof of purchase is required to validate the return.

3. Return Shipping Costs & Processing Options

For all voluntary returns (reasons due to buyer's remorse, such as changing your mind or ordering the wrong size/style), the customer is responsible for all return shipping costs. We offer two convenient options to handle your return shipping:

• Option A (Self-Ship): You can arrange shipping independently through your preferred postal carrier. We highly recommend using a trackable shipping service, as we cannot guarantee receipt of untracked packages.
• Option B (Deducted Label Service): You can request a prepaid return shipping label directly from our support team. If you choose this option, the exact cost of the return shipping label will be deducted from your total final refund amount.

Note: Items sent back to us without first formally requesting a return via email will not be accepted and will be returned to the sender at their own expense.

4. Restocking Fees

Please note that all voluntary returns (returns not related to a physical product defect or a fulfillment error on our part) are subject to a 15% restocking fee. This fee covers product inspection, cleaning, and processing, and will be automatically deducted from your final calculated refund amount.

5. Damages, Defects, and Fulfillment Errors

Please inspect your order thoroughly immediately upon arrival. If the item you receive is defective, damaged in transit, or if you receive the incorrect product, please contact us at our customer support email within 48 hours of delivery.

For these specific verified cases (Damaged, Defective, or Incorrect items):

• The 15% restocking fee is completely waived.
• Divonza Enterprises Corp will provide a prepaid return label at absolutely no additional cost to you.
• We will issue a full refund or ship out a replacement immediately.

6. Non-Returnable Items

Certain categories of items are strictly exempt from being returned due to health, safety, and hygiene regulations:

• Perishable Goods: Food, snacks, beverages, flowers, or plants.
• Personal Care: Beauty products, cosmetics, and hygiene-sensitive personal items.
• Custom Orders: Personalized or custom-made manufactured products.
• Final Sale: We cannot accept returns on items explicitly marked as "Final Sale" on the product page or gift cards.

7. Product Exchanges

The fastest and most reliable way to ensure you receive the alternative item you want is to return the item you currently have. Once your return is accepted and processed by our team, you can make a separate, independent purchase for the new item directly through our storefront.

8. European Union 14-Day Cooling-Off Period

Notwithstanding the above, if merchandise is being shipped into the European Union, customers have the legal right to cancel or return their order within 14 days for any reason. The returned items must still completely satisfy the clean eligibility criteria outlined in Section 2.

9. Refund Processing Timelines

Once we receive, inspect, and approve your physical return at our facility, we will notify you of the status via email.

• Approved Refunds: If approved, you will be automatically refunded on your original payment method via Shopify Payments within 10 business days, minus any applicable 15% restocking fees or return shipping label fees.
• Bank Processing: Please keep in mind that it can take additional processing time for your bank or credit card company to clear, post, and reflect the transaction back onto your account statement.

10. Validated Corporate Contact Identifiers

For all questions, return requests, or data inquiries regarding our policy, please reach out directly to our corporate office via the verified credentials below:

• Legal Company Name: Divonza Enterprises Corp
• Store Name: Divonza
• Customer Support Email: info@divonza.com
• Customer Support Phone: 305-801-7353
• Return & Mailing Address: PO Box 160206, Miami, FL 33116, United States of America